Information
At Vessels by Azina, every piece is thoughtfully prepared with care and intention. Some items may be ready to ship, while others are crafted or finished in limited batches.
Delivery
Orders are processed within 2–5 business days unless otherwise stated. For made-to-order or limited pieces, timelines may be slightly longer and will be communicated at the time of purchase.
We currently ship across Kenya. Delivery timelines vary by location, but most orders arrive within 1–5 business days after dispatch.
We offer shipping to select international destinations. Shipping timelines and fees vary depending on destination and courier availability.
Once your order is confirmed and dispatched, tracking or delivery updates will be shared where available.
While we do our best to meet timelines, occasional delays due to courier services, public holidays, customs, or unforeseen circumstances may occur.
After your purchase
We want you to love the piece you carry. Because many Vessels by Azina products are thoughtfully crafted in limited quantities, returns and exchanges are handled with care and consideration.
Returns may be accepted within 7 days of delivery for unused items in original condition and packaging.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and we will work with you to make it right.
Customised, personalised, or made-to-order pieces may not be eligible for return unless there is a quality issue.
Please contact us at hello@vesselsbyazina.com with your order number, photographs (if relevant), and a brief description of the issue. We will guide you through the next steps.
We design pieces to be carried, lived with, and loved over time. If something is not right, we are committed to handling it with care.
